Last Updated Date: August 29, 2024
Introduction
At Finanshels, we prioritize the privacy and security of your personal data. This GDPR Policy outlines our commitment to protecting your privacy rights in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). It describes how we collect, use, store, and protect your personal data, and explains your rights regarding your personal data.
Data Controller Information
The data controller responsible for the processing of personal data in relation to the Finanshels Client Portal is:
Finanshels Accounting Technologies LLC-FZ
Email: legal@finanshels.com
Phone: +971-50 487 1229
Personal Data We Collect
We collect and process the following categories of personal data:
- Contact Data: Email address, phone numbers (including WhatsApp), postal addresses.
- Business Data: Company name, trade license number, MOA/AOA documents, VAT certificate, ownership details, business activity information.
- Technical Data: IP addresses, browser types and versions, time zone settings, operating system details, and other technology used to access our portal.
- Usage Data: Information on how you use our portal, including page interactions, form submissions, and service usage.
- Personal Identification Information: Name, address, email, phone number, job title, Emirates ID, Passport details, Nationality, Date of birth, company name, tax identification numbers, and any other identification data provided during account creation or onboarding.
- Financial Data: Financial reports, transaction data, account balances, tax filings, invoices, sales data, and integration data from third-party accounting software (e.g., QuickBooks, Xero).
- Compliance Data: Details related to tax jurisdictions, compliance obligations, filing statuses, deadlines, and reminders.
- Communication Data: Records of interactions, support tickets, secure messages exchanged within the platform, and correspondence history.
- Behavioral Data: Usage patterns, login information, IP addresses, browser type, operating system, and user interaction data for enhancing user experience.
- Sensitive Data (if applicable): Financial advisors’ recommendations, tax filings, and any other data classified as sensitive under GDPR.
How We Use Your Personal Data
We use your personal data for the following purposes:
- Service Delivery: To provide, manage, and personalize our services to meet your needs.
- Communication: To send administrative information, respond to inquiries, and provide customer support.
- Compliance: To fulfill legal and regulatory obligations, including tax filings and reporting.
- Security: To maintain the security and integrity of our systems and prevent fraudulent activities.
- Improvement: To analyze usage patterns and improve our services and user experience.
Legal Basis for Processing
Our legal bases for processing your personal data include:
- Contractual Necessity: Processing necessary for the performance of a contract with you.
- Legal Obligation: Processing required to comply with legal obligations.
- Legitimate Interests: Processing based on our legitimate interests, such as improving our services, provided these do not override your rights.
- Consent: Processing based on your consent, which you can withdraw at any time.
Data Sharing and Transfers
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf, such as IT support, payment processing, and analytics.
- Affiliates: Our subsidiaries, partners and affiliates for internal administrative purposes.
- Legal Authorities: Regulatory bodies, law enforcement agencies, or courts when required by law.
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or other lawful transfer mechanisms.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the applicable legal requirements.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: The right to obtain confirmation as to whether your personal data is being processed and access to your personal data.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Restriction: The right to request restriction of processing under certain circumstances.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
- Objection: The right to object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: The right to withdraw consent at any time, where processing is based on consent.
To exercise your rights, please contact us at legal@finanshels.com. We will respond to your request in accordance with applicable data protection laws.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy and data protection laws. You can contact our DPO at:
Data Protection Officer
Email: contact@finanshels.com
Changes to This Policy
We may update this GDPR Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.
Contact Us
If you have any questions or concerns about this GDPR Policy or our data protection practices, please contact us at:
Finanshels Accounting Technologies LLC-FZ
Shams Business Center, Sharjah Media City Free Zone, Al Messaned, sharjah, UAE
Email: legal@finanshels.com
Phone: +971-50 487 1229
