Introduction
Finanshels Accounting Technologies LLC-FZ ("we," "us,", “Finanshels”, “Dropxcel” “Tenx” or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our client and team applications (the "Services").
This policy complies with the UAE's Federal Law No. (45) of 2021 on the Protection of Personal Data ("UAE PDP Law") and other applicable UAE laws and regulations.
At Finanshels, we recognize that your privacy is paramount. This Privacy Policy reflects our unwavering dedication to safeguarding your personal information and empowering you with control over your data. We adhere to the strictest global data protection standards, including the UAE PDP Law, GDPR, and other applicable regulations, to ensure your information is handled with the utmost care and respect.
Effective Date: August 29, 2024
Information We Collect
Information You Provide:
- Personal Information: Name, email address, contact details, business information, and any other details you provide during registration or when using the Services.
- Financial Information: Income, expenses, tax information, bank account details, and other financial data, but only with your explicit consent and as necessary for providing the Services.
- Sensitive Personal Data: In limited circumstances, we may collect sensitive personal data (e.g., financial information) with your explicit consent and only as permitted by applicable law.
Information We Collect Automatically:
- Usage Data: We collect data about your interactions with the Services, including IP address, device type, browser type, pages visited, and other usage patterns.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience and collect information about how you use the Services. You can manage your cookie preferences through your browser settings.
How we use your information:
- Core Service Delivery: We utilize your information to create and manage your account, generate financial reports and KPIs, track compliance deadlines, and offer timely customer support.
- Service Enhancement: By analyzing usage patterns, we strive to continuously improve the user experience and develop innovative features and functionalities.
- Communication: We may use your contact information to send important notifications, service updates, and, if you opt in, marketing materials.
- Legal Compliance & Fraud Prevention: We process data to comply with applicable laws and regulations, and to detect and prevent fraudulent activities.
- GDPR Lawful Basis: For those under GDPR jurisdiction, we process data based on contractual necessity, your explicit consent, legitimate interests (e.g., service improvement, fraud prevention), or legal obligations.
How we share your information:
- With Your Consent: We will only share your personal information with third parties when we have your explicit consent to do so.
- With Service Providers: We engage trusted third-party service providers (e.g., cloud storage providers, payment processors) to assist us in operating and improving the Services. These providers are contractually obligated to safeguard your data and only use it for the specific purposes we authorize.
- For Legal Reasons & Business Transfers: We may disclose your information if required by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Aggregated and De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you individually.
- International Data transfer: We may transfer your personal information to countries outside your jurisdiction, including countries that may not offer the same level of data protection as your home country. We will ensure that any such transfers comply with applicable data protection laws and that your data is adequately protected through appropriate safeguards, such as Standard Contractual Clauses or other mechanisms approved by relevant regulatory authorities.
Data Security and Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider factors such as the type of information, the purpose of collection, and any legal or regulatory requirements.
We employ industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, it's important to recognize that no method of transmission or storage over the internet can guarantee absolute security.
Your Rights
- Universal Rights: You have the fundamental rights to access, rectify, erase, object to the processing of, and obtain a portable copy of your personal data. You may also withdraw your consent for data processing at any time.
- GDPR-Specific Rights: If you fall under GDPR jurisdiction, you have additional rights, including the right to restrict processing and the right to lodge a complaint with a relevant supervisory authority.
Children Policy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information as soon as possible.
Changes to This policy
We reserve the right to update this Privacy Policy periodically. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes by posting the new policy on our website or through the Services. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us at tech@finanshels.com. We are committed to addressing your inquiries and resolving any concerns you may have regarding your privacy.
